Case Studies
Out of office hours
29th June 2007
- DRS contact key staff (crisis team) to inform them of invocation and alternate workplace
- All non-key staff are contacted with instructions for return to work
- IT support team contacted. Virtual servers are initialised. Data recovery is started and email MX records re pointed to new server
- Telecoms provider contacted, and all incoming numbers diverted to alternate workplace
- Business Centre (BC) contacted. Security passes created, office suite prepared
- Call centre contacts company to confirm successful invocation
- Key staff arrives at BC, and log on to virtual server via 'thin clients'
- Access available to new and existing email, critical data and voicemail. All incoming calls and faxes now received at BC
- Business continues to operate. Supplier and customer expectations met