In office hours
- Company experiences a disaster and are unable to continue business at their normal workplace
- Company calls the DRS 24x7 call centre to invoke their Disaster Recovery plan
- IT support team contacted. Virtual servers are initialised. Data recovery is started and email MX records re pointed to new server
- Business Centre (BC) contacted. Security passes created, reception informed and office suite prepared
- Telecoms provider contacted, and all incoming numbers diverted immediately to alternate workplace
- Call centre contacts company to confirm successful invocation, and assist where necessary with transport to BC
- Key staff arrives at BC, and log on to virtual server via 'thin clients'
- Access available to new and existing email, critical data and voicemail. All incoming calls and faxes now received at BC
- Business continues to operate. Supplier and customer expectations met